Graham Miller
Graham Miller
Strategy and Entrepreneurship
Research Track
Chair: Rodrigo Guimarães

Professor Graham Miller holds the Rodrigo Guimarães Chair of Sustainable Business at Nova School of Business and Economics, where he is also the Academic Director of the Westmont Institute of Tourism and Hospitality. Graham’s research is focused on the drivers to create greater sustainability across society, with a particular emphasis on the travel and tourism sector. He is an appointed Fellow of the Academy of Social Sciences in recognition of the value of his work. Graham is the former Pro-Vice-Chancellor at the University of Surrey with university level responsibility for sustainability and employability and was also Executive Dean of the Faculty of Arts and Social Sciences. Until recently, Graham was chair of the Considerate Group, a company formed to promote sustainable practice in the hotel industry through the analysis of energy and water usage data. Graham is the former co-editor of the Journal of Sustainable Tourism, the leading academic journal dedicated to research around promoting sustainability of the tourism industry, and sustainability through the tourism industry. From 2014-2019 Graham was the lead judge for the World Travel and Tourism Council’s Tourism for Tomorrow Awards. These global awards recognize the best examples of sustainability in the Travel and Tourism industry annually. Graham was also an appointed member of the World Economic Forum’s Global Agenda Council for the Future of Sustainable Tourism. This group seeks to provide imaginative and bold solutions to the global challenges facing society, and in particular how travel and tourism intersect with these challenges. 

2002 - PGCE HE University of Westminster

2001 - PHD in Management, University of Surrey

1997 - Master in Tourism Management, University of Surrey 

1992 - Degree in Business, Studies University of Salford

Prof. Miller is undertaking research on regenerative and purpose-driven businesses. He is keen to hear from potential PhD students who would like to support this work, investigating any aspect of this growing approach to business. A strong element to Prof. Miller’s research has been the sustainability of the travel and tourism industry, and in particular, the improved measurement of sustainability through indicators. With a growing number of systems being developed, research around the consolidation, and greater use of technology to improve the data for managing sustainability is encouraged. A final theme to his research is around interventions to accelerate the sustainability transition amongst senior leaders of organisations.

  • Bullock, Karen, Domenico, MariaLaura Di, Miller, Graham, Shirgholami, Zahra, Wong, Yen Nee (2024). Under the radar? Modern slavery and labour exploitation risks for the hotel industry. Tourism Management, 102.
  • Power, Susann, Di Domenico, Maria Laura, Miller, Graham (2024). A longitudinal analysis of judgement approaches to sustainability paradoxes. Tourism Management, 102.
  • Crabolu, Gloria, Font, Xavier, Miller, Graham (2023). The hidden power of sustainable tourism indicator schemes: Have we been measuring their effectiveness all wrong?. (Accepted/In press) Journal of Travel Research.
  • Font, Xavier, Torres-Delgado, Anna, Crabolu, Gloria, Palomo Martinez, J., Kantenbacher, Joseph, Miller, Graham (2023). The impact of sustainable tourism indicators on destination competitiveness: The European Tourism Indicator System. Journal of Sustainable Tourism, 31 (7), 1608-1630.
  • Miller, Graham, Torres-Delgado, Anna (2023). Measuring sustainable tourism: a state of the art review of sustainable tourism indicators. Journal of Sustainable Tourism, 31 (7), 1483-1496.
  • Tussyadiah, Iis P., Tuomi, Aarni, Ling, Erin Chao, Miller, Graham, Lee, Geunhee (2022). Drivers of organizational adoption of automation. Annals of Tourism Research, 93.
  • Winchenbach, Anke, Hanna, Paul, Miller, Graham (2022). Constructing identity in marine tourism diversification. Annals of Tourism Research, 95.
  • Ioannou, Athina, Tussyadiah, Iis, Miller, Graham (2021). That’s Private! Understanding travelers’ privacy concerns and online data disclosure. Journal of Travel Research, 60 (7), 1510-1526.
  • Ioannou, Athina, Tussyadiah, Iis, Miller, Graham, Li, Shujun, Weick, Mario (2021). Privacy nudges for disclosure of personal information: A systematic literature review and meta-analysis. PLoS ONE, 16 (8 August).
  • Power, Susann, Di Domenico, Maria Laura, Miller, Graham (2020). Risk Types and Coping Mechanisms for Ethical Tourism Entrepreneurs: A New Conceptual Framework. Journal of Travel Research, 59 (6), 1091-1104.
  • Tuomi, Aarni, Tussyadiah, Iis, Ling, Erin Chao, Miller, Graham, Lee, Geunhee (2020). x=(tourism_work) y=(sdg8) while y=true: automate(x). Annals of Tourism Research, 84.
  • Tussyadiah, Iis, Miller, Graham (2020). Imagining the future of travel: Technology and sustainability transitions. e-Review of Tourism Research, 17 (5), 674-684.
  • Eger, Claudia, Scarles, Caroline, Miller, Graham (2019). Caring at a distance: A model of business care, trust and displaced responsibility. Journal of Sustainable Tourism, 27 (1), 34-51.
  • Eger, Claudia, Miller, Graham, Scarles, Caroline (2019). Corporate philanthropy through the lens of ethical subjectivity. Journal of Business Ethics, 156 (1), 141-153.
  • Hejjas, Kelsy, Miller, Graham, Scarles, Caroline (2019). “It’s like hating puppies!” employee disengagement and corporate social responsibility. Journal of Business Ethics, 157 (2), 319-337.
  • Kantenbacher, Joseph, Hanna, Paul, Miller, Graham, Scarles, Caroline, Yang, Jingjing (2019). Consumer priorities: What would people sacrifice in order to fly on holidays?. Journal of Sustainable Tourism, 27 (2), 207-222.
  • Tussyadiah, Iis, Miller, Graham (2019). Nudged by a robot: Responses to agency and feedback. Annals of Tourism Research, 78.
  • Winchenbach, Anke, Hanna, Paul, Miller, Graham (2019). Rethinking decent work: The value of dignity in tourism employment. Journal of Sustainable Tourism, 27 (7), 1026-1043.
  • Atzori, Roberta, Fyall, Alan, Miller, Graham (2018). Tourist responses to climate change: Potential impacts and adaptation in Florida's coastal destinations. Tourism Management, 69, 12-22.
  • Eger, Claudia, Miller, Graham, Scarles, Caroline (2018). Gender and capacity building: A multi-layered study of empowerment. World Development, 106, 207-219.
  • Kantenbacher, Joseph, Hanna, Paul, Cohen, Scott, Miller, Graham, Scarles, Caroline (2018). Public attitudes about climate policy options for aviation. Environmental Science and Policy, 81, 46-53.
  • Power, Susann, Di Domenico, Maria Laura, Miller, Graham (2017). The nature of ethical entrepreneurship in tourism. Annals of Tourism Research, 65, 36-48.
  • Hadjikakou, Michalis, Miller, Graham, Chenoweth, Jonathan, Druckman, Angela, Zoumides, Christos (2015). A comprehensive framework for comparing water use intensity across different tourist types. Journal of Sustainable Tourism, 23 (10), 1445-1467.
  • Hadjikakou, Michalis, Chenoweth, Jonathan, Miller, Graham, Druckman, Angela, Li, Gang (2014). Rethinking the economic contribution of tourism: Case study from a Mediterranean Island. Journal of Travel Research, 53 (5), 610-624.
  • Eichhorn, Victoria, Miller, Graham, Tribe, John (2013). Tourism: A site of resistance strategies of individuals with a disability. Annals of Tourism Research, 43, 578-600.
  • Hadjikakou, Michalis, Chenoweth, Jonathan, Miller, Graham (2013). Estimating the direct and indirect water use of tourism in the eastern Mediterranean. Journal of Environmental Management, 114, 548-556.
  • Di Domenico, Maria Laura, Miller, Graham (2012). Farming and tourism enterprise: Experiential authenticity in the diversification of independent small-scale family farming. Tourism Management, 33 (2), 285-294.
  • Miller, Graham, Rathouse, Kathryn, Scarles, Caroline, Holmes, Kirsten, Tribe, John (2010). Public understanding of sustainable tourism. Annals of Tourism Research, 37 (3), 627-645.
  • Benckendorff, Pierre, Edwards, Deborah, Jurowski, Claudia, Liburd, Janne J., Miller, Graham, Moscardo, Gianna (2009). Exploring the future of tourism and quality of life. Tourism and Hospitality Research, 9 (2), 171-183.
  • Minnaert, Lynn, Maitland, Robert, Miller, Graham (2009). Tourism and social policy: The value of social tourism. Annals of Tourism Research, 36 (2), 316-334.
  • Stevenson, Nancy, Airey, David, Miller, Graham (2009). Complexity theory and tourism policy research. International Journal Of Tourism Policy, 2 (3), 206-220.
  • Edwards, Deborah, Martinac, Ivo, Miller, Graham (2008). Research agenda for innovation in sustainable tourism. Tourism and Hospitality Research, 8 (1), 56-61.
  • Eichhorn, Victoria, Miller, Graham, Michopoulou, Eleni, Buhalis, Dimitrios (2008). Enabling access to tourism through information schemes?. Annals of Tourism Research, 35 (1), 189-210.
  • Kim, Nan Young, Miller, Graham (2008). Perceptions of the ethical climate in the Korean tourism industry. Journal of Business Ethics, 82 (4), 941-954.
  • Stevenson, Nancy, Airey, David, Miller, Graham (2008). Tourism policy making: The policymakers' perspectives. Annals of Tourism Research, 35 (3), 732-750.
  • Holmes, Kirsten, Jones, Peter, Lockwood, Andrew, Miller, Graham, Scarles, Caroline, Szivas, Edith, Tribe, John (2006). An eclectic agenda for tourism and hospitality research. Tourism and Hospitality Research, 7 (1), 76-82.
  • Hudson, Simon, Miller, Graham A. (2006). Knowing the difference between right and wrong: The response of tourism students to ethical dilemmas. Journal of Teaching in Travel and Tourism, 6 (2), 41-59.
  • Minnaert, Lynn, Maitland, Robert, Miller, Graham (2006). Social tourism and its ethical foundations. Tourism, Culture and Communication, 7 (1), 7-17.
  • Haley, A. J., Snaith, Tim, Miller, Graham (2005). The social impacts of tourism: A case study of Bath, UK. Annals of Tourism Research, 32 (3), 647-668.
  • Hudson, Simon, Miller, Graham A. (2005). The responsible marketing of tourism: The case of Canadian Mountain Holidays. Tourism Management, 26 (2), 133-142.
  • Hudson, Simon, Miller, Graham (2005). Ethical orientation and awareness of tourism students. Journal of Business Ethics, 62 (4), 383-396.
  • Hudson, Simon, Hudson, Paul, Miller, Graham A. (2004). The measurement of service quality in the tour operating sector: A methodological comparison. Journal of Travel Research, 42 (3), 305-312.
  • Ritchie, Brent W., Dorrell, Humphrey, Miller, Daniela, Miller, Graham A. (2004). Crisis communication and recovery for the tourism industry: Lessons from the 2001 foot and mouth disease outbreak in the United Kingdom. Journal of Travel and Tourism Marketing, 15 (2-3), 199-216.
  • Miller, Graham A., Ritchie, Brent W. (2003). A farming crisis or a tourism disaster? An analysis of the foot and mouth disease in the UK. Current Issues in Tourism, 6 (2), 150-171.
  • Miller, Graham A. (2003). Consumerism in sustainable tourism: A survey of uk consumers. Journal of Sustainable Tourism, 11 (1), 17-39.
  • Miller, Graham A., Kirk, Emma (2002). The disability discrimination act: Time for the stick?. Journal of Sustainable Tourism, 10 (1), 82-88.
  • Miller, Graham, Ritchie, Brent W. (2002). When disaster strikes: The effect of relying on events for rural economies. Journal of Sport and Tourism, 7 (3), 15-16.
  • Hudson, Simon, Snaith, Tim, Miller, Graham A., Hudson, Paul (2001). Distribution channels in the travel industry: Using mystery shoppers to understand the influence of travel agency recommendations. Journal of Travel Research, 40 (2), 148-154.
  • Miller, Graham (2001). The development of indicators for sustainable tourism: Results of a Delphi survey of tourism researchers. Tourism Management, 22 (4), 351-362.
  • Turner, Rochelle, Miller, Graham, Gilbert, David (2001). The role of UK charities and the tourism industry. Tourism Management, 22 (5), 463-472.
  • Miller, Graham, Twining-Ward, Louise, Bakker, Martine, Carbone, Giulia, Duka, Toni, Farrell, Bryan, Font, Xavier, Jack, Elizabeth, Tapper, Richard (2005). Monitoring for a sustainable tourism transition: The challenge of developing and using indicators. CAB International (CABI).
  • Hadjikakou, Michalis, Chenoweth, Jonathan, Miller, Graham (2012). Water and tourism. The Routledge Handbook of Tourism and the Environment. Taylor & Francis, 435-446.
  • Hudson, Simon, Miller, Graham (2012). Ethical considerations in sustainable tourism. Global Tourism. : Third Edition. Taylor & Francis, 248-266.
  • Hudson, Simon, Getz, Donald, Miller, Graham, Brown, Graham (2012). The future role of sporting events: Evaluating the impacts on tourism. The Tourism and Leisure Industry. : Shaping the Future. Taylor & Francis, 237-252.
  • Ritchie, Brent W., Dorrell, Humphrey, Miller, Daniela, Miller, Graham A. (2012). Crisis communication and recovery for the tourism industry: Lessons from the 2001 foot and mouth disease outbreak in the United Kingdom. Safety and Security in Tourism. : Relationships, Management, and Marketing. Taylor & Francis, 199-216.
  • Di Domenico, Marialaura, Miller, Graham (2007). Are plastic cows the future for farming? Implications of an alternative diversification model. Developments in Tourism Research. Taylor & Francis, 21-32.
  • Hudson, Simon, Miller, Graham A., Hudson, Paul (2006). The role of research in improving tourism and hospitality services: Measuring service quality. Managing Tourism and Hospitality Services. : Theory and International Applications. CAB International (CABI), 237-250.
  • Miller, Graham, Twining-Ward, Louise (2006). Monitoring as an approach to sustainable tourism. Tourism Management Dynamics. : Trends, Management and Tools. Taylor & Francis, 51-57.
  • Miller, Graham, Hudson, Simon, Turner, Rochelle (2005). Applying the mystery shopping technique: The case of Lunn Poly. Tourism Research Methods. : Integrating Theory with Practice. CAB International (CABI), 119-130.