Within this area of expertise, students can develop and manage customer-focused organizations and develop new customer experience solutions and innovative new businesses based on the principles of hospitality.
Hospitality & Customer Experience students will have the opportunity to attend classes, talks, and seminars. These will be led by international faculty and consultants in hospitality and customer experience, national and international leaders of the tourism and hospitality industry, and knowledgeable executives with professional customer experience in banking, healthcare, entertainment, technology, sports, and retail.
This integrated and innovative approach, combining academic knowledge with a strong connection to the industry and practical experience, will give students a set of skills and the necessary tools to pursue a career related to innovation and customer experience in different sectors.
Do you want to know how to incorporate the hospitality and customer experience principles into business operations and create and develop new ideas and services to optimize the customer experience through an innovative program?