he program will kick off with a face-to-face kick-off session in the afternoon, providing a unique opportunity to network and exchange experiences. The event will include a presentation by an Alumni, an inspiring talk on Operational Excellence (OE) with a guest speaker and will end with a cocktail party at the end of the day.
1. The context and importance of OE in organizations
What is Operational Excellence?
From the context to the impact of Operational Excellence
2. Approaches to continuous improvement
Understand, compare and contextualize the different methodologies, such as Lean, 6 Sigma and Design Thinking and their respective applications
Data Science and AI as facilitators of Operational Excellence
3. Innovation in the context of Operational Excellence
The influence of innovation on the performance of services and products
Frameworks that systematize the innovation process
4. Organizing an Operational Excellence program
Develop the foundations of Operational Excellence in the organization
Translation of strategy into an Operational Excellence program and the importance of operational leadership
5. Creating the conditions for a successful Operational Excellence initiative
Reflect on the challenges of transformation initiatives and strategies to increase the likelihood of success
Identify early signs that could jeopardize improvement efforts
6. Ongoing projects and follow-up
Presentation and discussion of projects