Joana Campos Carvalho has a PhD in Law from NOVA School of Law, with a thesis on contracts concluded through digital platforms. She has been a guest professor at NOVA School of Law since 2016 and is coordinator of the NOVA Dispute Resolution Forum and researcher at CEDIS - Research & Development Centre on Law and Society and at the NOVA Consumer Lab. She is also a certified mediator and has a postgraduate degree in Arbitration (2010), working as arbitrator and mediator at CASA - Arbitration Centre for the Automotive Sector. She is the author (and co-author) of several texts in the area of contract law (especially digital platforms) and alternative dispute resolution, where we highlight the Manual de Resolução Alternativa de Litígios de Consumo (Manual for Alternative Resolution of Consumer Disputes – 2017, with reprint in 2019). She previously worked at the Directorate-General for Justice Policy (2009-2011) and at the Bank of Portugal (2011-2016)